DELIVERY & RETURNS
Delivery Terms
We aim to dispatch most orders within 1-2 business days. Orders placed after 3pm or on weekends/bank holidays will be processed the next working day.
​​​
-
Couriers may require a signature. Missed deliveries may be redirected to a local depot.
-
We are not liable for delays outside our control (e.g., courier disruptions, weather).
-
Please check all address details carefully - errors may result in extra charges.
Refused Deliveries:
-
Refusal to accept delivery will incur a £30 per item return charge, unless the item is faulty.
Customer Support
Need help? Our team is here for you.
Contact us:
-
Hours: Monday to Friday, 9am – 5.30pm (excluding Bank Holidays)
​
Refunds
If you're not fully satisfied with your order, we're here to help.
Returns Policy:
-
Return within 30 days for a refund or exchange.
-
Items must be:
-
In unused, original condition
-
With all packaging, manuals, and accessories
-
Returned at your cost (unless faulty)
-
Handling Fees:
-
A restocking fee of up to 20% may apply for opened items that cannot be resold as new.
-
Refunds are processed within 14 days of receiving and inspecting the return.
Faulty Items:
-
If a product develops a fault within 30 days, contact us to arrange a return, replacement, or refund.
-
Faults discovered after 30 days may be resolved under the manufacturer’s warranty.